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Thank you for your order. Items may be shipped from stock or made to order in which case standard lead times apply. Heartwood will notify if a submitted order may take more time. An email will be sent notifying you of shipment. Check us out on Facebook too!

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MAINTENANCE WEEK NOVEMBER 23-27 WILL BE A NON-PRODUCTION WEEK SO WE CAN WORK ON OUR MUCH NEEDED MAINTENANCE BACKLOG. PLEASE ADJUST LEAD TIMES ACCORDINGLY. WE CONTINUE TO RUN NORMAL DURING THE COVID PROTOCOLS BUT THIS IS A DYNAMIC SITUATION, PLEASE, WE REQUEST YOUR PATIENCE.

MOST ALL PARTS ARE MADE TO ORDER, PLEASE ALLOW LEAD TIMES IN YOUR SHIPPING CONSIDERATIONS (see part specs for each part or call). Shipping rates are based on a combination of box size, wt and qty of boxes. Our cart system assumes multiple boxes when multiple different items are ordered and may show a high shipping rate as a result. In such cases, Heartwood will consolidate boxes where we can, and then REFUND you the appropriate difference at the time of shipment to your card or Paypal. When ordering please note we cannot deliver to a PO BOX and any charges to Heartwood for address corrections due to customer error will be charged additional. PLEASE CALL IF YOU HAVE ANY CONCERNS OR QUESTIONS. THANK YOU.

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All orders are shipped as requested, items may be shipped from stock or made to order per standard lead times, remember UPS Ground or Fed Ex Ground to East Coast takes 5 days. Tracking information will be emailed at shipment. All efforts are made to provide accurate shipping charges, but with recent changes to UPS and FED EX rates based on box sizes and qty, the shipping portion of your cart may price HIGHER THAN OUR ACTUAL CHARGE , because it assumes more boxes will be used. In this event Heartwood will rebate back the reasonable difference in cost back to you at shipment. Any charges for ADDRESS CORRECTIONS by UPS / FedEx due to incorrect address input by customers will be charged additional. please check your shipping information on your receipt and advise any changes before parts ship.

Available Shipping Methods

FedEx 2 Day	2 Day shipping to Mid West and East Coast. Not necessary for West Coast. Ground takes 2 days.
FedEx Express Saver	3 Day shipping to Mid West and East Coast. Not necessary for West Coast. Ground takes 2 days. Shipping times must be added to part lead times to estimate part arrival.
FedEx Ground	FED EX Ground is standard shipping, 4-5 days to East Coast, please check www.fedex.com for delivery times from Oregon (zip 97402).
FedEx Ground Home Delivery	FED EX Ground Home Delivery is standard shipping, 4-5 days to East Coast, 2 days to West Coast, please check www.fedex.com for delivery times from Oregon (zip 97402).
FedEx International Economy	2-3 Day shipping to Canada. Not necessary for West Coast. Ground takes 2 days. Shipping times must be added to part lead times to estimate part arrival.
FedEx International First
FedEx International Priority
FedEx Standard Overnight	1 Day shipping to Mid West and East Coast. Ground takes 2 days. Shipping times must be added to part lead times to estimate part arrival.
United Kingdom	Shipping to the United Kingdom requires a shipping quote.
UPS 2nd Day Air®	2 Day shipping to Mid West and East Coast. Not necessary for West Coast. Ground takes 2 days. Shipping times must be added to part lead times to estimate part arrival.
UPS 3 Day Select®	3 Day shipping to Mid West and East Coast. Not necessary for West Coast. Ground takes 2 days. Shipping times must be added to part lead times to estimate part arrival.
UPS Ground	UPS Ground is standard shipping, 5 days to East Coast, 2 days to West Coast, please check www.ups.com for delivery times from Oregon (zip 97402).
UPS Next Day Air®	1 Day shipping to Mid West and East Coast. Ground takes 2 days. Shipping times must be added to part lead times to estimate part arrival.
UPS Standard	International Ground Shipping, generally 5 days to East Canada and Great Lakes area. 2 Days to Western Canada. Allow for time in customs and UPS may charge a brokerage fee on arrival.
UPS Worldwide Expedited SM	International Shipping to Canada in 2 days to East Coast and Great Lakes. UPS may charge a brokerage fee on arrival.
UPS Worldwide Express SM	Overnight shipping to Canada from the US with delivery by 12PM guaranteed by UPS.� UPS may charge a brokerage fee on arrival.
UPS Worldwide Saver SM

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Heartwood Carving, Inc. Shipping Information

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